Freight and Delivery Policy

Freight & Delivery Policy

At MURF Electric Bikes NZ, we take extra care to ensure your new ride arrives safely and on time. All MURF e-bikes are shipped using our trusted bulk freight partners and are classified as Dangerous Goods (DG) due to their lithium batteries.

Freight Costs

• Freight for all e-bikes starts from $125 NZD and varies depending on your location within New Zealand.
• Final shipping costs are calculated at checkout based on your delivery address.

Delivery Timeframes

• Estimated delivery is overnight to 5 working days, depending on your location.
• Rural Delivery (RD) addresses may take longer, and in some cases, delivery to RD addresses may not be possible due to Dangerous Goods restrictions.
• Where home delivery isn’t available, we can arrange delivery to your nearest depot for collection.

Delivery Details

• You’ll receive a tracking number once your order has been dispatched.
• Bikes are shipped in cartons to ensure they arrive in perfect condition, some basic assembly is required. Assembly instruction videos can be found here -  HOW TO BUILD YOUR MURF
• Deliveries require a signature on arrival, so please ensure someone is available to receive the bike.

If you’re unsure whether we can deliver directly to your address or want to confirm depot options near you, please contact us before placing your order — we’re happy to help.