glen@mgdistributors.co.nz
09 622 2585
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FAQ
How Do Electric Bikes Work?
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E-bikes run on an electric motor that draws power from the lithium ion battery pack. Most electric bikes can be propelled forward by manually pedalling, using the throttle in addition to pedalling, or using just the throttle. Each Murf Electric Bike has all three modes built in.
Are Electric Bikes Safe to Operate?
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At their core, electric bikes operate like regular bicycles, and can reach similar speeds. Just like a non-electric bicycle, there are brakes that allow you to slow down and stop. Please follow all normal safety precautions that would follow with a normal bicycle. Always adhere to the rules of the road.
What's the difference between throttle control vs. pedal assist?
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The pedal-assist mode works in tandem with the electric motor to give you a little boost. Imagine someone who starts pushing you on a regular bicycle only when you start pedalling.
The throttle only mode works like the throttle on a moped or motorcycle. You can hum along or quickly pick up speed using only the electric engine.
How fast do Murf electric bikes go?
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The Fat Murf and the Fat Pax Step-Through can reach speeds of 40 kph using throttle only.
The Izzy Beach Cruiser and the Pax Step-Through can reach speeds of 32 kph using throttle only.
If you pedal in addition to using the throttle you'll likely go faster.
Class 2 or Class 3 What does it all mean?
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The USA runs a Class system from 1-3 for E bikes we use the same system here, below breaks down what the difference between Class 2 and Class 3 for what we stock in NZ.
Class 2 = Top Speed up to 20MPH or 32 KMPH Throttle Available for use
Class 3 = Top Speed up to 28MPH or 45 KMPH Throttle De-activated and un available for use - Pedal assist will stay active up to 45kmph or the top listed speed of the bike, the top speed differs from model to model in MURF. The controller blocks the use of the throttle when in Class 3.
What this all means is you can go faster in class 3 but you will not have the use of the throttle at any speed!
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How far can I travel on a single charge?
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You can expect to travel 40 -70 kilometres on a single charge. If you're lighter you'll likely get closer to the high end of the range. We've tested our bikes many times to give you an accurate real world range.
Where can I buy a Murf electric bike?
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You can purchase directly off this website or contact us directly on our contact page for your nearest dealer / to take one for a test ride.
Murf NZ HQ
- MG Distributors
5a/165 Stoddard Road,
Mt Roskill, Auckland, 1041 -
09 622 2585
glen@mgdistributors.co.nz
How many volts do I need?
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At Murf we think you should get the best speed and range. Thats why every Murf now comes standard with a 52V battery. This will give you plenty of hill climbing power and get you where you need to go in a hurry.
How long does it take to charge the battery?
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10 hours from empty.
How long until a battery needs to be replaced?
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With proper care, the batteries can last approximately 700-1000 full cycles. As with other lithium-ion batteries (your phone or laptop computer), they hold less charge over time. Just think of the electric bike battery like a car battery. Different chemistry same concept. As an example, if you rode your Murf an average of three times a week you can expect to get roughly 5 years out of it.
Is the battery easily removable?
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Yep! You can remove the battery with a simple turn of your key.
Can I charge the battery through a normal wall outlet?
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Yep, the included charger plugs in to any normal wall outlet.
Do Murf electric bikes come with a warranty?
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We are proud to offer the original owner a 2 year "Super Rad" warranty with each Murf e-bike. This covers both bike and battery from any manufacturing defects. We are always happy to answer any questions and work with you to resolve any issues that pop up.
We take care of everything in house. If you ever have an issue just contact us directly .
Should I buy a Murf?
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We think so! Our goal is to introduce as many people to electric bikes as possible and we understand that means it won't always be a Murf. We recommend comparing a few different brands. Make sure to check what the voltage of the battery is, the capacity of the battery in amp hours, the type of brakes used, and the warranty offered. Good luck in your search!
